SINJA HAMILTON
SHIPPING POLICY
1. ORDER PROCESSING
All Sinja Hamilton garments are one-of-one pieces, individually hand-drawn, painted, and sewn. Each garment is unique and ready to ship.
Orders are typically processed within 1–3 business days after purchase, excluding weekends and public holidays.
As every piece is individually crafted, each garment is unique and available only once. Once an item has been purchased, it is no longer available for purchase by another customer.
Please note that order processing refers to the time required to prepare your order for dispatch and is separate from the shipping and delivery timeframe.
2. SHIPPING & TRACKING
Once your order has been dispatched, you will receive a shipping confirmation and tracking number via email where tracking is available.
Delivery times vary depending on your location and the shipping service selected. All delivery timeframes are estimates and may be affected by carrier delays, customs processing, or periods of high shipping volume.
While we aim to dispatch all orders promptly, Sinja Hamilton cannot guarantee specific delivery dates.
3. LOST, STOLEN & DELAYED PACKAGES
If your parcel has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information so we can assist where possible.
If a parcel is marked as delivered but has not been received, please check your delivery address, designated safe places, and any local collection points before contacting us.
Where necessary, we can assist with an investigation through the shipping provider.
Each case will be reviewed individually. Refunds and replacements will be handled in accordance with applicable consumer law.
4. SHIPPING ADDRESS
Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.
If you notice an error, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.
If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply for redelivery where permitted by law.
Orders that have already been dispatched cannot ordinarily be intercepted or cancelled, subject to any applicable statutory rights.
5. INTERNATIONAL SHIPPING
International shipping availability and delivery times may vary depending on the destination.
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. Customers may be responsible for these charges where applicable under the shipping terms and local regulations.
Customs processing may result in delays outside our control.
Refusal to pay applicable import charges does not automatically entitle a customer to a refund. Any returned or refused shipment will be handled in accordance with applicable law.
6. ONE-OF-ONE GARMENTS
Every Sinja Hamilton garment is an individually crafted, one-of-one piece. Variations in hand-drawn artwork, paint application, stitching, texture, and other details are part of the individual character of each garment.
All product images and descriptions should be reviewed carefully before purchasing, as each piece is unique and will not be reproduced exactly.
Once a one-of-one garment has sold, the exact piece will no longer be available.
7. CONTACT
For shipping enquiries, tracking issues, or address corrections, please contact Sinja Hamilton through the official website contact channel and include your order number.
Thank you for supporting Sinja Hamilton and independent garment craftsmanship.