SINJA HAMILTON
REFUND & RETURN POLICY
1. ELIGIBILITY
If you believe your order has arrived defective, damaged, or incorrect, you must contact us within 10 days of delivery. All claims must include your order number and clear photographic or video evidence showing the issue. Refunds or replacements will only be considered where an item is confirmed to be defective, damaged upon arrival, or incorrect in relation to the order placed. All claims must be supported by visual evidence.
2. VINTAGE MATERIALS & NON-RETURNABLE ITEMS
Sinja Hamilton garments may incorporate vintage, pre-existing, or repurposed materials. Variations in colour, texture, fading, distressing, stains, paint marks, bleach marks, pinholes, and other signs of wear may be intentional characteristics of the garment. Please review all product descriptions, sizing information, and images carefully before purchasing. We do not accept returns or issue refunds for change of mind, subjective dissatisfaction with the appearance, fit, or feel of an item, incorrect sizing selected by the customer, sale items or gift cards, or damage caused by misuse, improper care, or normal wear and tear. Intentional design details and clearly disclosed characteristics of vintage materials are not considered product defects.
3. REPLACEMENTS
Replacements will only be considered where clear evidence confirms that an item is defective, arrived damaged, or differs materially from the item ordered. All replacement requests must be submitted within 10 days of delivery and include the required photographic or video evidence. Replacements are subject to availability.
4. PAYMENT DISPUTES & CHARGEBACKS
If you experience an issue with your order, please contact us directly before initiating a payment dispute so we have the opportunity to review the matter. Where a chargeback or payment dispute is initiated, we reserve the right to submit relevant order records, delivery confirmation, correspondence, and photographic evidence to the payment processor. Suspected fraudulent claims may be referred to the relevant payment provider or appropriate authorities where warranted.
5. CONTACT
For all return, refund, or replacement enquiries, please contact Sinja Hamilton through the official website contact channel and include your order number and supporting evidence. By placing an order, you acknowledge that you have reviewed the product description, images, and sizing information before purchasing. Nothing in this policy affects your statutory consumer rights.